Refund policy

SCOOBIES Returns, Exchange & Refund Policy

At SCOOBIES, we want you to love what you ordered. If something isn't right, we're here to help.

The return or exchange policy shown on the product page at the time you placed your order is the one that applies to that order. We may update this policy from time to time, but changes will not affect orders already placed.

Return & exchange window

Product type	Policy
Clothing & footwear	Return or exchange within 7 days of delivery, unless the product page states otherwise
Accessories	Return within 7 days of delivery
Innerwear, socks, personal care items, gift cards, sale/clearance items, custom or personalised products	Not eligible for return or exchange

If an item can't be exchanged for any reason (for example, it's out of stock or pickup isn't available at your location), you can still return it within the return window for a refund.

Condition of returned items

To be eligible, items must be unused, unwashed, untorn and in the same condition you received them, with all original tags, labels and security tags attached, in the original SCOOBIES/brand packaging, and with any accessories, freebies or add-ons (belts, bows, laces, etc.) included. Proof of purchase (order number or receipt) is required.

Please pack returns securely. SCOOBIES is not responsible for loss or damage to an incorrect item handed to our courier partner.

Quality check

Returned items may be inspected at the time of pickup and again at our facility. We check brand, style, colour, size, number of pieces, packaging condition, tags, missing accessories and signs of use. If an item doesn't pass, the return or exchange may be put on hold or declined. You can raise a new request as long as your return window is still open.

Damaged, defective or wrong items

Please inspect your order on delivery. If an item is damaged, defective, or not what you ordered, contact us at care@scoobiesfashion.com within 48 hours of delivery with your order number and photos, and we'll make it right.

How to request a return

1. Email care@scoobiesfashion.com with your order number, the item(s) you want to return, and the reason.
2. We'll review your request and confirm whether it's approved.
3. Once approved, we'll arrange a pickup from your address, usually within 4–5 business days (excluding Sundays and public holidays). Delays can occasionally happen due to courier issues outside our control.
4. After the item reaches us and passes quality check, we'll process your refund.

Items sent back without an approved return request will not be accepted.

How exchanges work

1. Email care@scoobiesfashion.com within the exchange window with your order number and the size or item you'd like instead.
2. Once approved, we'll collect the original item.
3. After it passes quality check, we'll ship the replacement to you. No refund is issued on exchanges.

Exchange orders cannot be cancelled. If you refuse delivery of an exchange order, a shipping charge of [AMOUNT] will apply.

Self return (where pickup isn't available)

If we can't arrange a pickup at your location, we'll share our return address: [INSERT RETURN ADDRESS]. Send the item by a courier of your choice, then email the tracking/AWB number, courier name and a copy of the shipping receipt to care@scoobiesfashion.com within 7 days of your return being approved, or the request will close automatically.

We'll reimburse self-return shipping up to [10% of the product price or AMOUNT, whichever is lower].

Refunds

Refunds are processed once your return has been received and passed quality check. We'll email you to confirm whether it's approved.

Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take extra time to post it. For Cash on Delivery orders, we'll refund to a bank account or UPI you provide. Please make sure the details are correct, as we can't recover funds sent to an incorrect account. Gift card payments are refunded as store credit.

Shipping charges, COD charges and any platform or convenience fees are non-refundable.

If more than 15 business days have passed since your refund was approved, contact us at care@scoobiesfashion.com.

Offers, coupons & free gifts

If you return part or all of an order placed with a coupon or offer, the coupon/offer no longer applies and its value won't be refunded. Exchanges keep the original coupon benefit.

If a free gift came with your order, returning the main item may cancel the free gift if it hasn't shipped yet. Free gifts aren't eligible for refund or replacement if damaged or missing.

Fair use

If a customer's return rate is unusually high, SCOOBIES may charge a small handling fee of [AMOUNT] per return request. If an item isn't handed over at pickup after a refund has already been issued, we may recover that amount.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you can cancel or return it within 14 days of delivery for any reason, without justification. Items must meet the condition requirements above.

Contact

For any questions about returns, exchanges or refunds, email care@scoobiesfashion.com.