Privacy policy

Privacy Policy

Last Updated: September 20, 2026

Scoobies Fashion Pvt Ltd ("Scoobies", "we", "us", or "our") operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide customers with a curated shopping experience.

The Services are powered by Shopify, which enables us to provide our online store and related Services.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit, access, or use our website, create an account, browse our products, place an order, make a purchase, communicate with us, or otherwise interact with the Services.

By accessing or using the Services, or by providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, processing, and disclosure of your information as described below.

If you do not agree with this Privacy Policy, please discontinue use of the Services.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will apply with respect to the collection, processing, use, and disclosure of personal information.

1. Changes to This Privacy Policy

We may review and update this Privacy Policy from time to time to reflect changes in our business practices, technology, Services, applicable laws, or regulatory requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy and publish the revised policy on our website.

The updated Privacy Policy will become effective when posted, unless otherwise stated or required by applicable law.

We encourage you to periodically review this page to stay informed about how we handle your personal information.

Your continued use of the Services after an updated Privacy Policy has been posted constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.

2. Types of Information We Collect and How We Use It

We may collect different types of information depending on how you interact with our Services.

2.1 Personal Information

"Personal Information" means information that identifies you or can reasonably be associated with you.

Depending on how you use our Services, we may collect information such as:

Contact Information

Full name
Billing address
Shipping address
Email address
Mobile or telephone number
PIN/postal code
Other information necessary to fulfill an order

Account Information

If you create an account, we may collect:

Name
Email address
Mobile number
Username
Password
Account preferences
Saved addresses
Wishlist information
Other account-related settings

Order and Transaction Information

When you purchase products from us, we may collect:

Products purchased
Products added to your cart
Products added to your wishlist
Order details
Order number
Purchase history
Returns, refunds, exchanges, or cancellations
Shipping and delivery information
Payment status
Transaction details

Payment Information

When you make a purchase, payment information may be processed through our payment providers.

Depending on the payment method you choose, this may include information such as:

Payment method
Payment card details
Transaction information
Payment confirmation
Financial account information where applicable

Payment information may be processed directly by third-party payment processors and may be subject to their own privacy policies and security practices.

Communications

When you contact us through email, customer support, contact forms, social media, or other channels, we may collect the information you provide, including:

Your name
Contact information
Message or inquiry
Order-related information
Attachments or other information you voluntarily provide

Device and Technical Information

When you access our website, certain information may automatically be collected, including:

IP address
Browser type
Operating system
Device type
Device identifiers
Network information
Approximate location information derived from technical information
Referring website or URL
Pages visited
Date and time of access

Usage Information

We may collect information about how you interact with our Services, including:

Products viewed
Pages visited
Search activity
Links clicked
Products added to your cart
Products purchased
Website navigation
Interaction with emails or promotional communications

3. Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

We may collect information when you:

Create an account
Browse or use our website
Place an order
Make a purchase
Subscribe to communications
Contact customer support
Submit a review
Participate in promotions or other activities
Provide information through forms or other communications

Automatically Through Our Services

We may automatically collect certain technical and usage information through cookies, pixels, web beacons, log files, and similar technologies when you browse or use our website.

From Service Providers

We may receive information from service providers that help us operate our website, process payments, provide analytics, support customers, fulfill orders, provide shipping services, or perform other business functions on our behalf.

From Partners and Third Parties

We may receive information from business partners, advertising partners, social media platforms, or other third parties where permitted by applicable law.

4. How We Use Your Personal Information

Depending on how you interact with Scoobies, we may use your personal information for the following purposes.

4.1 Providing and Improving Our Services

We may use your information to:

Process and fulfill your orders
Process payments
Arrange shipping and delivery
Manage returns, exchanges, and refunds
Maintain your customer account
Save your preferences
Remember items in your cart or wishlist
Provide customer support
Process product reviews
Recommend products
Personalize your shopping experience
Improve our website, products, and Services
Understand how customers use our Services

4.2 Marketing and Advertising

Where permitted by applicable law and subject to your choices, we may use your information to:

Send promotional emails
Send promotional text messages
Inform you about new products
Inform you about offers, discounts, launches, and promotions
Provide personalized product recommendations
Display advertisements
Measure the effectiveness of advertising campaigns
Understand customer interests and shopping activity

You may unsubscribe from promotional communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

4.3 Security and Fraud Prevention

We may use personal information to:

Authenticate accounts
Verify transactions
Detect and prevent fraudulent activity
Investigate suspicious activity
Protect our website and systems
Prevent unauthorized access
Protect customers and other users
Investigate illegal or malicious activity
Maintain the security of our Services

You are responsible for keeping your account credentials and passwords confidential.

We recommend that you do not share your account password, OTP, verification code, or other security credentials with anyone.

4.4 Communicating With You

We may use your information to:

Respond to customer inquiries
Provide order updates
Provide shipping and delivery notifications
Respond to requests
Provide customer support
Send service-related communications
Maintain our relationship with you

4.5 Legal and Compliance Purposes

We may use and disclose personal information where reasonably necessary to:

Comply with applicable laws and regulations
Respond to lawful requests from government authorities
Respond to court orders, subpoenas, or other legal processes
Enforce our Terms of Service and other policies
Investigate suspected violations
Protect our rights, property, customers, employees, or others
Prevent fraud or other unlawful activities
Participate in legal proceedings

5. How We Share Personal Information

We do not sell your personal information in exchange for money.

We may share personal information with third parties where necessary to operate our business and provide the Services.

These parties may include:

Shopify

Our online store is hosted and powered by Shopify. Shopify may collect and process information relating to your access to and use of our Services in order to provide and improve its services.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers supporting our store.

For more information about Shopify's privacy practices, please review the Shopify Consumer Privacy Policy.

Service Providers

We may share information with service providers who perform services on our behalf, including:

Payment processing providers
Shipping and logistics providers
Order fulfillment providers
Cloud hosting providers
IT service providers
Website and application providers
Analytics providers
Customer support providers
Marketing service providers
Email and communication providers
Fraud prevention providers

These providers receive only the information reasonably necessary to perform the services they provide to us.

Advertising and Marketing Partners

Where permitted by applicable law, we may work with advertising and marketing partners to provide advertising, measure campaigns, and understand customer activity.

These third parties may have their own privacy policies governing how they process information.

Business Partners and Affiliates

We may share information with our affiliates, business partners, or other entities within our corporate group where necessary to provide or improve products and Services.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law
Respond to legal process
Protect our rights
Protect the safety of users or others
Investigate fraud or unlawful activity
Enforce our policies or agreements

Business Transactions

If Scoobies is involved in a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes certain personal information about your access to and use of the Services to provide and improve its platform and related services.

Information that you submit through our store may therefore be transmitted to Shopify and third parties that support the Shopify platform or our business operations.

Shopify may also process information in accordance with its own privacy policies and applicable laws.

For information about how Shopify processes personal information and the rights available to you in relation to Shopify's processing, please review:

Shopify Consumer Privacy Policy

7. Cookies and Other Tracking Technologies

We use cookies and similar technologies to operate, maintain, secure, and improve our Services.

Cookies are small files that may be stored on your device when you visit a website.

We may use cookies to:

Remember your preferences
Keep items in your shopping cart
Maintain your session
Understand how visitors use our website
Analyze website traffic
Improve website functionality
Personalize your shopping experience
Measure advertising performance
Provide relevant advertisements
Detect fraudulent or suspicious activity

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services.

Most web browsers allow you to control cookies through browser settings. However, disabling certain cookies may affect the functionality of portions of our website, including shopping cart or checkout functionality.

8. Other Tracking Technologies

We and our service providers may use technologies such as:

Pixel tags
Web beacons
Tracking pixels
Conversion tracking
Similar technologies

These technologies may help us understand how users interact with our website and communications, measure traffic, analyze campaigns, and improve our Services.

For example, tracking technologies may help us determine whether an email was opened or whether a particular link was clicked.

9. Non-Personal and Aggregated Information

We may collect information that does not directly identify a particular individual.

This may include:

Browser type
Device type
Website usage statistics
General geographic information
Referring URLs
Website traffic information
Aggregated purchasing or browsing trends

We may use this information to:

Analyze trends
Improve our website
Understand customer behavior
Measure website performance
Improve products and Services
Monitor advertising performance
Develop business strategies

We may share aggregated or de-identified information with service providers, business partners, advertisers, and other third parties where permitted by law.

10. Third-Party Websites and Links

Our Services may contain links to websites, applications, social media platforms, or other online services operated by third parties.

If you follow a link to a third-party website, that website may collect and use your information according to its own privacy policy and terms.

Scoobies does not control and is not responsible for the privacy, security, content, or practices of third-party websites.

We encourage you to review the privacy policies and terms of any third-party websites you visit.

11. Social Media and Public Areas

Our Services may include social media features, reviews, comments, or other areas where users may voluntarily submit information.

Information you choose to post publicly may be visible to other users and may potentially be accessible outside our website.

Please consider carefully what personal information you choose to publish in public areas.

Scoobies is not responsible for information that you voluntarily make publicly available through third-party platforms.

12. Security of Information

We take reasonable measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

Depending on the nature of the information and the Services involved, security measures may include:

Secure website connections
Access controls
Authentication measures
Restricted access to personal information
Security monitoring
Appropriate technical and organizational safeguards
Security measures provided by Shopify and our service providers

However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

You should also take reasonable precautions to protect your account credentials, passwords, OTPs, payment information, and devices.

13. Updating Your Information

If you have a Scoobies account, you may be able to access and update certain personal information through your account.

You should promptly update your information if it changes, particularly:

Name
Mobile number
Email address
Shipping address
Billing address

If you believe that information associated with your account is inaccurate or incomplete, you may contact us using the details provided in the Contact Us section below.

You are responsible for ensuring that information you provide to us is accurate and up to date.

14. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may have the right to request access to personal information we hold about you.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of personal information, subject to applicable legal exceptions.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of your personal information in a structured format or request that it be transferred to another organization.

Right to Withdraw Consent

Where processing is based on your consent, you may have the right to withdraw that consent, subject to applicable law.

Marketing Preferences

You may opt out of promotional emails by using the unsubscribe link provided in our marketing emails.

You may continue to receive non-promotional communications, including communications relating to:

Orders
Payments
Shipping
Returns
Account security
Customer service
Other transactions or Services you have requested

Cookies

You may control or disable certain cookies through your browser or device settings, subject to the functionality of the Services.

15. How to Exercise Your Privacy Rights

You may exercise applicable privacy rights by contacting us using the information provided below.

We may need to verify your identity before processing certain requests in order to protect your personal information and account.

Where permitted by applicable law, you may also designate an authorized representative to submit a request on your behalf.

We will process and respond to valid requests within the time period required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

For information regarding personal information processed by Shopify, you may also review:

Shopify Privacy Portal

16. Complaints

If you have concerns or complaints regarding how we collect, use, or process your personal information, please contact us using the contact information provided below.

We will review your complaint and take appropriate steps to address it as required by applicable law.

Depending on your location, you may also have the right to submit a complaint to the relevant data protection or regulatory authority.

17. International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country in which you live.

Our service providers, including Shopify and other technology providers, may operate internationally.

Where applicable law requires specific safeguards for international transfers of personal information, we will seek to use appropriate legal mechanisms and safeguards required by applicable law.

18. Children's Privacy

The Services are primarily intended for adults, including parents, guardians, and other individuals purchasing products.

We do not knowingly collect personal information directly from children where such collection is prohibited by applicable law.

If a child has provided personal information to us without appropriate parental or guardian involvement where such involvement is required, a parent or legal guardian may contact us using the information below and request that the information be reviewed and, where appropriate, deleted.

Because Scoobies offers children's products, parents and guardians should supervise children's use of the Services and should avoid allowing children to provide personal information without appropriate supervision.

19. Advertising

We may work with third-party advertising and marketing providers to display advertisements for our products or Services.

These providers may use cookies, pixels, or similar technologies to measure advertising effectiveness or provide advertisements that may be relevant to your interests.

The use of these technologies by third parties is governed by their respective privacy policies.

Where required by applicable law, we will provide appropriate choices or mechanisms for managing targeted advertising or marketing preferences.

20. Opting Out of Marketing Communications

If you no longer wish to receive promotional communications from Scoobies, you may unsubscribe using the unsubscribe link included in our promotional emails.

You may also contact us using the contact information below to request that we stop sending promotional communications.

Please note that opting out of marketing communications does not prevent us from sending transactional or service-related communications necessary to fulfill your orders or provide requested Services.

21. Suspicious Communications and Fraud Prevention

Scoobies will not ask you to provide sensitive account or payment information through suspicious links, unofficial websites, or unsolicited communications.

Please be cautious of emails, SMS messages, WhatsApp messages, phone calls, social media messages, or other communications that claim to be from Scoobies and request:

OTPs
Passwords
CVV numbers
Full card details
Banking passwords
UPI PINs
Internet banking credentials
Unusual payments or transfers
Fees in exchange for prizes or gifts
Access to your account

Never share your OTP, password, UPI PIN, CVV, or banking credentials with anyone claiming to represent Scoobies.

If you receive a suspicious communication, do not click unknown links, download unexpected attachments, or provide personal or financial information.

Always verify that you are using the official Scoobies website and legitimate contact details before providing sensitive information.

If you believe that you have provided sensitive information to a fraudulent party, contact your bank or payment provider immediately and report the incident to the appropriate authorities.

22. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors including:

Whether you maintain an account with us
Whether the information is required to provide Services
Whether the information is necessary to complete transactions
Legal and regulatory requirements
Accounting and tax obligations
Fraud prevention requirements
Dispute resolution
Enforcement of agreements
Business and operational requirements

When personal information is no longer required, we may delete it, anonymize it, or otherwise process it in accordance with applicable law.

23. Legal Disclosure and Protection

We may disclose personal information when we believe that doing so is reasonably necessary to:

Comply with applicable laws
Respond to lawful government requests
Respond to subpoenas, court orders, or other legal processes
Enforce our Terms of Service
Protect our rights or property
Protect the safety of our customers, employees, or others
Investigate fraud, abuse, or unlawful activity
Protect the security and integrity of our Services

24. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

Scoobies Fashion Pvt Ltd

Phone: +91 8875 856 856

Email: scoobiesfashion@gmail.com

Address:
Shivajinagar, 2nd Floor,
Pune, Maharashtra – 411005, India

When contacting us regarding a privacy request, please provide enough information for us to understand and verify your request while avoiding the transmission of unnecessary sensitive information.

Last Updated: September 20, 2026